Order & Shipping

All orders placed before 2pm will be delivered the next working day. For orders placed after 2pm, they will be processed the next working day and reach you one working day after that. This means you will receive your order 2 working days after the order is placed for orders placed after 2pm!

We offer free express shipping for all Singapore orders. There are no additional charges for shipping – hooray!

You may change your delivery address only if your item has not been delivered. If the item is out for delivery and there is no one to receive it, it will be considered a missed delivery and other arrangements will need to be made (see next question). 

If you need to change your delivery address, drop us a message asap at (+65) 8424-0664 to inform us of the change.

If you are not at home and miss your delivery for whatever reason, reach out to us at (+65) 8424-0664 to inform us of the situation. We will arrange for re-delivery at a later date. Do note that this will incur charges of $10 for every delivery attempt after the first.

20-Day Trial

The trial starts the day that the products are delivered to you. From that day onwards, use the speaker to play your favourite music, test the controls and try out all its features.

If you are not completely happy with the product for any reason and wish to return it, write an email to help.sg@oberhaus-lab.com indicating your order number and reason for return.

Thereafter, please arrange for the product to be returned to our warehouse. The product must reach us within the 20-day trial period to be eligible for a refund. After doing the required checks to ensure the returned product is in good condition, we will do a full refund.

More details on the product trial can be found in our terms & conditions here.

The trial starts on the day that the product is delivered to you. The date of delivery will be considered the first day of the trial.

You have 20 days to try out the speaker with the first day of trial being the date of delivery. For example, if your speaker is delivered on 11 Jan 2023, the product must reach our warehouse by 30 Jan 2023 to be eligible for refund. 

If the product to be returned reaches our warehouse after the 20-day trial period, it will not be eligible for a refund. No exceptions will be allowed. 

Refunds

Yes. A full refund will be given to your original payment method. 

It will take 5-7 days for the funds to be credited back to your account or credit card after the product reaches our warehouse. 

Oasis

Home Speaker

For the best listening experience, Oasis should be placed indoors and have 2 feet of overhead clearance. Avoid enclosed spaces (e.g. bookshelf) to minimise distortion.

Yes. For an even wider soundstage and greater depth, you can pair two Emperor 100 speakers together in the same room.

For ease of use, the Oasis was designed so it doesn’t require an app. It will connect seamlessly to your phone with Bluetooth or AUX. 

If your TV has Bluetooth, then yes! 

On a full charge, Oasis’s 12,000 mAH lithium-ion battery will last 15 hours.

Nomad

Portable Speaker

For the best listening experience avoid enclosed spaces (e.g. bookshelf) to minimise distortion.

Yes. For an even wider soundstage and greater depth, you can pair two Nomads together.

For ease of use, the Nomad was designed so it doesn’t require an app. It will connect seamlessly with your phone via Bluetooth or AUX. 

Yes! With a rating of IPX7, the Nomad can be submerged up to 1 meter in water for 30 minutes, making it great for portable and outdoor use when necessary.